Refund and Returns Policy
At AutoVision, customer satisfaction is our top priority. We ensure that every product is carefully checked and packed before delivery. However, if you face any issue with your order, our Refund & Returns Policy is here to guide you
Eligibility for ReturnsProducts can be returned within 2 days of receiving your order
To be eligible for a return:•The item must be unused, undamaged, and in its original packaging•Proof of purchase (invoice/receipt) must be provided
Returns are not accepted for:•Products damaged due to mishandling after delivery•Items installed or used in vehicles•Discounted or promotional items (unless defective)
Refund Policy•Refunds are only processed once the returned product has been inspected and approved•Refunds will be made through the same payment method used during purchase (Bkash/Nagad/Bank transfer)•Processing time: 5–7 working days after product inspection•Delivery charges are non-refundable
Replacement Policy•If you receive a defective, damaged, or wrong product, we will replace it at no additional cost•Customers must report such issues within 24 hours of receiving the item by contacting us via phone, WhatsApp, or Facebook page
FAQHow to Request a Return or Refund1.Contact our support team at (+88)01301151963 (WhatsApp available) or message us on our official AutoVision Facebook page2.Provide order details (invoice number, date, and product name) along with clear photos/videos of the issue3.Our team will review and confirm the next steps
Important Notes•AutoVision only sells products, we do not provide installation. Damages caused during installation by third parties are not covered•AutoVision reserves the right to refuse a return or refund if the product does not meet the above conditions
At AutoVision, we value your trust and always aim to provide high-quality products with reliable service